![]() ![]() Any change in this agreement or our rights must be in writing and signed by an authorized Budget Truck Rental, LLC officer. It is the entire agreement between us concerning this rental. AGREEMENT: These terms and conditions, the Rental Document signed by you, any other supplemental Budget forms or brochures attached to, or included with, the Rental Document, and a return record with computed rental charges together constitute the rental agreement between you and us. The terms “we”, “us” and “our” refer to Budget Truck Rental, LLC.Ģ. ![]() The terms “you” and “your”, refer to the person who signs the Rental Document. You are not, nor is any driver of the Truck, an agent, servant, or employee of us for any purpose whatsoever. You acknowledge that the Truck is owned by us that you have no authority to sublease or transfer the Truck and that any attempt to do so is void and constitutes a breach of this agreement. ![]() You agree that this rental is solely a bailment for mutual benefit. Such property is sometimes separately referred to in this agreement as “Towing Equipment”. Such property may include a tow dolly, car carrier, auto transport equipment or other towing devices provided by us under this agreement at additional charge. RENTAL: You rent from us the vehicle and other property and accessories listed on the Rental Document (collectively the “Truck”). Please note that rentals handled by locations not owned or operated by Avis Budget Group (such as independently owned and operated licensees or international locations) may require additional time for response and resolution.THESE TERMS AND CONDITIONS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. In many cases, delays in responding to and resolving customer inquiries are the result of inaccurate or omitted important information. (For example, telephone, in writing via standard mail or electronic mail)Ĭorrect and complete information is very important in order for customer service to resolve your case quickly. Please be sure to include the following information in your correspondence: In order for us to resolve your concerns, is important that you contact the correct customer service department to begin the process.Īlthough we recommend email or telephone as the fastest way to get your case resolved, standard mail is acceptable, but please allow more time for our representatives to receive your letter and look into the details surrounding your rental. If you choose to get in touch with us via electronic mail, please allow three business days for a response.Īvis Budget Group operates customer service departments for Avis Rent A Car, Budget Rent A Car and Budget Truck Rental. If you choose to get in touch with us via telephone, please make sure you have sufficient time so that our customer service representative can look into all the details surrounding your case to resolve the issue as quickly as possible. The details of your concern or complaint.(For example, by telephone, in writing via standard mail or electronic mail) Your contact information, including how you would like us to get back to you.To allow us to provide you with the best possible service, please be prepared to provide our customer service representative with complete details about your rental: If, for any reason, you are unable to resolve the issue at the rental location, the next step is to contact our customer service center. The quickest and most efficient way to resolve an issue is to bring it to the attention of one of our employees at the rental location when you pick up or return your vehicle. If you were left unsatisfied by your rental with Avis, Budget or Budget Truck, please give us the chance to address the situation and keep your business. We welcome your feedback–whether positive or otherwise–because it gives us an opportunity to recognize our best employees for good work or learn how we can serve you better next time. We at Avis Budget Group hope you have an enjoyable and stress-free car rental experience each time you rent with us.
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